General FAQs

We regret any frustration or concern caused by the proactive, voluntary recall of certain powder products. Please see our FAQs below.

 

What should I do now?

If your product is included in the recall, do not use it and do not throw it away. Click Here to obtain a refund. You can also call Similac customer service at 800-986-8540. If you have feeding questions or concerns, talk to your pediatrician or healthcare professional. 

How do I enter a lot number in the search field?

  • The products included in the recall have a multidigit number on the bottom of the container (see bottom of can, plastic jar, or pouch for this multidigit number) starting with the first two digits 22 through 37, contains K8, SH, or Z2 and with an expiration date of April 1, 2022, or after. Example: L31465SH00 . Additionally, one lot of Similac PM 60/40 (Lot # 27032K80 (can) / Lot # 27032K800 (case)) is included in the recall. 
  • Only one lot number can be searched at a time 
  • Locate the lot number on the bottom of your container (see bottom of can, plastic jar, or pouch for this multidigit number)
  • Enter the first 7 characters of the lot number in the lot search field  
  • If the lot number on your container starts with a letter, it represents a lot sold internationally – please exclude the leading letter when entering the lot number 
  • If the lot number entered in the lot search field starts with a letter, you will receive an error message
  • If the lot number entered in the lot search field is part of the recall, you will be asked to enter additional information. Do not use the product and do not dispose of the product.
  • If the lot number entered in the lot search field is not part of the recall, you will be shown a message that your lot number entered is not included in the recall.  
  • If you are not able to enter the lot number and would like to speak to a customer service representative, please call 1-800-986-8540.
  • If you are calling from outside of the United States, please click here for who to contact.

Examples of containers indicating the characters to enter in the lot search field:

BACK TO PRODUCT LOOKUP

 

How do I know if my product was part of the recall? Should I stop feeding my child right away?

If you’ve purchased or obtained your product in the United States, check the lot number on the bottom of your product container (see bottom of can, plastic jar or pouch, for this multidigit number) and enter it on Product Lookup page, click here.

If your product is included in the recall, do not use the product and do not dispose of it.  Follow the instructions for return.  If you have questions about feeding your child, contact your healthcare professional.  

If your product is not included in the recall, no action is necessary and you can continue to use it. 

No Abbott liquid formulas are included in the recall. No powder formulas or nutrition products from other manufacturing facilities are included in the recall.  In addition, no soy-based infant formula is included in the recall.

 

Why is Abbott recalling the formula?

On February 17th, Abbott initiated a voluntary recall of some Similac®, Alimentum®, and EleCare® powder formula products after four consumer complaints related to Cronobacter sakazakii or Salmonella Newport in infants who had consumed powder infant formula manufactured in the Sturgis, Michigan facility. On February 28th, Abbott recalled one lot of Similac PM 60/40 (Lot # 27032K80 (can) / Lot # 27032K800 (case)) in addition to the lots of Similac, Alimentum, and EleCare powder formula.  This action comes after learning of the death of an infant who tested positive for Cronobacter sakazakii and who we were informed had consumed Similac PM 60/40 from this lot.  This case is under investigation, and at this time the cause of the infant’s Cronobacter sakazakii infection has not been determined. We want to extend our heartfelt sympathies to the family.

Importantly, no distributed product has tested positive for the presence of either bacteria. Additionally, retained samples related to the four complaints for Cronobacter sakazakii tested negative for Cronobacter sakazakii. And the retained sample related to the complaint for Salmonella Newport tested negative for Salmonella Newport.

 

What are the symptoms of Cronobacter or Salmonella?

If your infant is experiencing symptoms related to Cronobacter or Salmonella infection, such as poor feeding, irritability, temperature changes, jaundice, grunting breaths, abnormal movements, lethargy, rash, or blood in the urine or stool; contact your healthcare professional to report their symptoms and receive immediate care.

 

I have samples from my doctor, are those affected?

It is possible that powder formula samples are affected. You can check if your sample product is included in the recall on the Product Lookup page, click here.

  

Are the Similac Ready-to-Feed formulas impacted by the recall?

No.  Abbott liquid formulas, such as Similac Ready-to-Feed, are not included in the voluntary recall.  

 

Was Similac PM 60/40 impacted by the recall?

Abbott is recalling one lot of Similac PM 60/40 (Lot # 27032K80 (can) / Lot # 27032K800 (case)) manufactured in Sturgis, Michigan. This is in addition to lots of Similac, Alimentum, and EleCare powder formula that were voluntarily recalled on Feb. 17. The action comes after learning of the death of an infant who tested positive for Cronobacter sakazakii and who we were informed had consumed Similac PM 60/40 from this lot.  This case is under investigation, and at this time the cause of the infant’s Cronobacter sakazakii infection has not been determined.

Importantly, no distributed product has tested positive for the presence of Cronobacter sakazakii. Additionally, recently tested retained product samples of Similac PM 60/40 Lot # 27032K80 (can) / Lot #27032K800 (case) were negative for Cronobacter.

 

If my product has an Ohio address on the label, is it excluded from the recall?

The manufacturing location is not listed on the product label. Please click here and enter the lot number (on the bottom of can, plastic jar, or pouch) in the lot locator to determine if your product is included in the recall.   

 

Can I trust Abbott’s formula in the future?

The voluntary recall does not include the following: 

  • Abbott’s liquid formulas
  • Powder formula or nutrition products from other manufacturing facilities
  • Soy-based infant formula 

We conduct extensive quality checks on each completed batch of formula, including microbiological analysis prior to release. No distributed products have tested positive for the presence of either Cronobacter or Salmonella.

 

How can I trust the quality of Abbott’s other products?

Abbott liquid formulas are not included in the recall.  Powder formulas or nutrition products from other manufacturing facilities are not included in the recall.  In addition, soy-based infant formula is not included in the recall.  We are committed to delivering products with the highest standards of quality, safety and performance.

 

How does Abbott ensure the safety of its infant formula?

Abbott conducts extensive quality checks on each completed batch of infant formula, including microbiological analysis, prior to release. All infant formula products are tested for Cronobacter sakazakii, Salmonella Newport, and other pathogens -- and they must test negative before any product is released. 

 

I threw away my product months ago, how do I know if it was part of this recall?

Unfortunately, there is no way to know for sure without having the product to check the lot number. If you have questions about your child’s health, please contact your healthcare professional.